Validate and measure KPI effectiveness in design thinking for startups
Palavras-chave:
KPI, Design Thinking, Startups, Métricas, Mentoria.Resumo
Este artigo aborda o processo criado para indicadores-chave de performance na Mentoria em Design Thinking para startups no Programa de Economia Criativa criado pela Samsung. Em quase dois anos, mais de vinte Startups foram avaliadas utilizando essa metodologia, a qual permitiu identificar as evoluções individuais em cada etapa do processo de mentoria e fase do Processo de Design Thinking. A avaliação dos indicadores ganhou refinamentos ao longo desta trajetória, permitindo ser aplicado em diferentes segmentos de atuação de startups, estágios de maturidade do produto e modelo de negócios. O processo tem como propósito avaliar a evolução das startups a partir da aplicação da metodologia de Design Thinking, sendo em última instância uma avaliação do método em si.
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