Zareinejad, Mohsen. “erformance valuation of ervice uality in igher ducation nstitutions sing odified ERVQUAL pproach ith rey nalytic ierarchy rocess (G-HP) and ultilevel rey valuation”. IJIE – Iberoamerican Journal of Industrial Engineering 6, no. 11 (September 25, 2014): 271–293. ccessed July 3, 2024. https://incubadora.periodicos.ufsc.br/index.php/IJIE/article/view/2625.