ZAREINEJAD, . Performance evaluation of service quality in higher education institutions using modified SERVQUAL approach with Grey Analytic Hierarchy Process (G-AHP) and multilevel grey evaluation. Iberoamerican Journal of Industrial Engineering, [S. l.], v. 6, n. 11, p. 271–293, 2014. Disponível em: https://incubadora.periodicos.ufsc.br/index.php/IJIE/article/view/2625. Acesso em: 3 maio. 2024.